Jolene Mao
Analyst at Deloitte
Based in Singapore
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Seniority
Staff
Department
General Business & Management
Location
Singapore
Industry
Business Consulting and Services
Company size
510K
Contact information
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j•••••••@deloitte.com
Phone
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Background
About Jolene Mao
As an Analyst at Deloitte Consulting, I work at the intersection of digital operations, stakeholder engagement, and data-driven strategy within the public sector. I support large-scale initiatives aimed at streamlining service delivery and improving operational resilience. My role focuses on incident and lifecycle management, where I lead cross-functional coordination to triage issues, drive resolution, and ensure service continuity. I collaborate with technical teams, including to optimise account provisioning processes and surface critical system insights. I also support leadership with timely, actionable reporting and strategic planning input—enabling faster decisions grounded in accurate data. Passionate about harmonising processes and enhancing cross-agency collaboration, I bridge communication gaps, surface best practices, and contribute to more unified, citizen-centric digital services.
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