Jollibee Peter

Background

About Jollibee Peter

Manages day-to-day hotel operations including, but not limited to, budgeting and forecasting, strategic project planning, leading service initiatives, managing 20+ staff members performance, overseeing sales and marketing promotions, responding to guests inquiries and resolving concerns, and implementing and complying with all company policies and standards. § Re-structures departmental operation, control budgets and expenses during off-peak season. § Monitors renewal of vendor BPA contracts and administers monthly P & Ls. § Demonstrates and develops team member performance in terms of hiring, scheduling, timekeeping, training, department head and staff meeting, supervising and professional development, conducting counseling and evaluations and delivering recognition. § Oversees service quality, operational efficiency, guest satisfaction, standards compliance and service financial measurement. § Analyzes operational performance, productivity and efficient gaps and implement measures to correct inadequacies. § Actively cultivates world-class customer service through training, guidance and hands-on approach.