Jomar Ebora

Background

About Jomar Ebora

Worked in a telecommunications company account. I have been a Level 1 inbound agent for almost 1 and a half years. We assisted clients in their billing and technical concerns. Also worked as part of the escalation team for 1 and a half year where we accept phone calls from Level 1 agents if clients are asking for higher support. Worked in a business account back office for 2 years where we manage orders and resolve escalations from our business clients. We make outbound calls and emails to our clients to help with their concerns in their account and help them. Worked in an online marketplace offering staffing for healthcare facilities and on-demand shifts for healthcare professionals. We manage healthcare professionals’ documents that healthcare facilities require them in order to book shifts with them. Responding to customer vehicle related queries in a timely and accurate way, via email or chat. Answering inquiries like vehicle warranty information, recalls, vehicle orders, and features. Analyzing and reporting product malfunctions.