Jon Borowka

Background

About Jon Borowka

A Business Process Outsourcing (BPO) expert, who has played a key role in the strategic development and growth of offshore operations in the Philippines, Latin America, and South America. As a multifaceted executive with a history of success in cutting operational costs through strategic planning and execution, Jon has a proven track record of supporting international and domestic scaling for multi-million-dollar organizations, while leading diverse global and cross functional teams. Jon played an integral part in expanding the business footprint, resulting in a 570% increase in top-line revenue over a two-year period. His broad BPO industry experience spans multiple vertical markets including E-Commerce, Financial Services, Telecommunications, Health and Wellness. Jon has accomplished success in Performance Management, Employee Development, Client Relationship Management, Business Transformation, Project Management and Shareholder Profitability. In his two decades of experience he has carried out a multitude of roles, specifically focused on Directing Operations for multiple contact centers, Client Relationship Management, Service Delivery, Training, Quality, Business Development, Process Implementation and Improvement, and P&L Management.