Jon Dowell

Background

About Jon Dowell

Jon has 30 years of experience solving many business mysteries impacting both performance and reliability. His career spans progressive operational and project roles across diverse industries, including oil & gas, information technology, and hospitality. As a Kepner Tregoe facilitator, Jon has honed strong critical thinking skills that specialize in guiding teams to clearly appraise situations and efficiently resolve concerns. His training from Dale Carnegie and the hospitality sector further polished his communication and conflict resolution capability. Currently, Jon serves as a Specialist in Digital Operations - Industrial Projects at Suncor Energy, where he drives the implementation of Syncrude’s Private Wireless Network program delivering private cellular LTE service to mining operations. His past role as a Digital Resilience Lead involved facilitating Suncor’s IT emergency response to the Covid-19 pandemic and the Fort McMurray wildfire. As a Scrum Master and ITIL practitioner, Jon has extensive experience in incident, problem, and change management in large organizations. His proven problem-solving abilities, technical acumen, organizational finesse, and passion for detail have solidified his position as a cornerstone of support for the teams he collaborates with. Specialties: • Problem Solving & Decision Making • Root Cause Analysis • ITIL Service Management • AGILE / SCRUM framework • PMI Project Management • ICS Incident Command System • IT Emergency Response Planning • IT Service Continuity Testing • Strong communication skills • Group facilitation • Process and technical implementations