Jon Flores

Background

About Jon Flores

Almost 2 decades in the BPO industry specializing in technical- & IT-related roles. Excellent written & verbal English communication skills. The Last 7 years of experience were in a Service Desk environment. Proficiency in navigation & troubleshooting Windows computers & Microsoft Office, experience in Identity & Access management using Active Directory, Microsoft Azure, SCCM, BetterCloud & Google Admin. Handled ticketing systems such as AmDocs CRM, Siebel, ServiceNow & BMC Remedy, SalesForce, ManageEngine SDM, ZenDesk & ConnectWise. Can handle knowledge management tasks, create intuitive, informative & user-friendly KB articles. Independent, resourceful & thinks out of the box, highly-trainable, can work efficiently under pressure and/or under minimal to no supervision. Lastly, I take pride in my interpersonal skills & my ability to make a lasting POSITIVE impression on colleagues, support personnel & customers/clients alike, helping to build a more positive work environment & generate positive customer feedback.