Jon Gooda

Background

About Jon Gooda

Since 2022, Jon has been Managing Director of Station Operations and Move Team where he and the team are responsible for the safe, on-time operations of United’s fastest growing Hub at Denver, CO. From 2020-2022, Jon was Managing Director of Customer Service at Denver (DEN) where he and the team were responsible for executing with Core4, delivering outstanding service to customers, and providing a world-class experience for employees. In his previous roles, Jon was Managing Director of Customer Service at San Francisco (SFO), Director of Customer Service at Newark (EWR) and formerly Director & General Manager for Cleveland (CLE). Jon joined United in 2002 as a Customer Service Representative (CSR) at London Heathrow (LHR) followed by Training Instructor positions across the Atlantic region. He then moved into several progressive Customer Support Center (CSC) positions latterly serving as Director of Process & Technology Improvements focused on developing and delivering mobile tools for front line employees. Jon has a B.S. in Global Business Management and a M.A. in Aviation Management from Purdue University. Outside of work Jon is (slowly) visiting every National Park across the U.S. and enjoys spending time with his family, especially his nephews Matthew, 8 and Jamie, 5.