Jon Granville

Background

About Jon Granville

As a customer success manager at VitalFlo, a digital health startup that helps patients with respiratory diseases, I apply my problem-solving skills to ensure that our clients have the best possible experience with our platform. I also have a passion for insect farming, which I pursue as a side project with my wife. We run an online store where we sell various insects as feed for pets and livestock, using my knowledge of ecommerce and manufacturing process improvement.In my current role at VitalFlo, I work with a diverse and talented team to provide support, training, and feedback to our customers, who include healthcare providers, researchers, and patients. I use my skills in new business development to identify and pursue new opportunities for growth and retention, as well as to build and maintain strong relationships with our partners and stakeholders. I also enjoy learning from and sharing with my colleagues, as we strive to improve our product and service. Through my insect farming project, I explore my interest in sustainable and innovative agriculture, as well as challenge myself to create and manage a successful online business. I believe that my varied and relevant experiences can bring value and diversity to any organization that I join.My prior experience at ReCharge Payments was rich with pioneering innovation and driving customer engagement. Initially, as an Account Manager/Onboarding Specialist from 2018 to 2020, I managed top-tier client accounts, effectively facilitating their onboarding and customization of complex SaaS solutions. We were cutting edge - we handled all technical issues as well as strategic consulting, a unique role that took us all over the organization. This was ultimately pivotal in acting as a bridge between customers and development teams, ensuring expedited issue resolution and the incorporation of feature requests, demonstrating a keen ability to understand and translate customer needs into actionable development tasks. Due to that unique experience - I began building out the start of a new team for ReCharge - Product Support.I founded an (internal at least!) award-winning Product Support team. My leadership was instrumental in driving major cross-functional initiatives that significantly contributed to the platform's expansion and the adoption of new features. By developing and executing beta campaigns, we guaranteed the high-quality release of products that mirrored the actual needs of our customers.