Jon Johnson

Background

About Jon Johnson

Accomplished retail store manager with 12+ years of leadership and operational excellence experience. • Renowned for revitalizing underperforming teams and establishing customer-centric store cultures that enhance service quality, deliver sustained profitability, and ensure long-term business success.• High-energy leader who is willing to get hands dirty and do whatever it takes to help the team succeed.• Expert in driving workforce engagement by championing the training and development of store teams with effective onboarding and continuous mentorship that empowers teams to excel personally and professionally.• Exceptional communication and interpersonal skills that allow me to comfortably connect with my team and gain their buy-in towards a better future with me as their leader to quickly overcome any challenges to the success of the team.• Strategic thinker with an analytical mindset has been key to my success as a leader and manager of store teams by breaking down complex information to identify trends while considering various factors to make informed decisions.• Strong organizational skills with an eye for detail & product merchandising that generate engagement and increase sales.• Proficiency in Salesforce, Microsoft Office Suite, and collaboration tools (Teams, Zoom).• Highly skilled in troubleshooting and problem-solving, capable of developing operational action plans based on business analysis and profitability management. These plans encourage multitasking and efficiency, ensuring effective time management and task completion.• Proficient in audio-visual and IT technologies, including software and hardware. Experienced in repairing and troubleshooting computer and network systems (PC and Mac). Significant experience installing, troubleshooting, and repairing audio-visual equipment. Also experienced in setting up, operating, and dismantling live sound events and meetings.• 12+ years of experience in selling technology products and IT services through consultative selling. Proficient in sales principles and techniques, with a particular aptitude for overcoming objections and developing solutions-oriented selling approaches.• Results oriented with the belief that trying the same tactic over and over again and expecting different results is insanity.