Jon Layo
Team Leader at American Express
Based in Fort Lauderdale, United States
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Seniority
Manager
Department
Operations
Location
Fort Lauderdale
Industry
Financial Services
Company size
82K
Contact information
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Background
About Jon Layo
Performance-Driven Leader | Individual Top Contributor A results-focused professional with a deep foundation in client relationship management and business administration (SNHU). My career has centered on managing key performance indicators (KPIs), mitigating risk, and developing high-performing talent. Most recently, I lead a team of 10-12 representatives in the Banking Servicing Network of American Express, focusing on coaching colleagues to apply a consultative approach to complex situations—not just solving problems, but finding opportunities to drive strategic growth and maintain high-value client portfolios. My ability to translate my personal frontline experience into strategic input ensures operational excellence. I thrive on overcoming objections, achieving top sales rankings (Top 10% YoY Performance), and ensuring Customer First resolution. Seeking to leverage my proven negotiation skills and commitment to compliance to excel in any roles given capacity. Core Strengths: Relationship Building | Team Development | Strategic Problem Solving | Performance Reporting (KPIs)| Negotiation | Process Improvement
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