Jon Levenson

Background

About Jon Levenson

The success of a business requires leaders who not only know exactly what products or services that people need, but also how to offer the kind of services and support that give that business a competitive edge. A profit-driven, senior-level manager with exceptional experience planning and directing customer service and manufacturing operations, my career has been about maximizing end-to-end customer experience, delivering operational and service excellence at national and international facilities, and optimizing financial performance for companies with clients in the automotive, medical, worldwide aerospace, defense, government, commercial, telecom, and industrial sectors. Notable successes include: • As Director of Customer Service & Operations Leader at KENNERLY-SPRATLING (KS PLASTICS), I led my team to trigger annual growth in sales revenues from $45M to $125M, catapulted on-time order delivery from less than 50% to 95%+, and streamlined factory relocations. • At MIZUHO OSI, I rebuilt a 17-person customer service and technical service team to fuel 10% YoY growth and annual revenue from $35M to $120M; boosted order volume 30%; implemented SAP ERP and CRM systems; and established extended warranty and instant support value package offerings that accounted for ~15% of total company revenue. • Directing installation and support services as a member of TARGETCAST NETWORKS’ startup management team, I set up engineering, manufacturing, operations, and accounting functions and scaled the installation and service organization to enable business growth while maintaining exceptional level of customer satisfaction. • While at SYMMETRICOM, I guided 8 customer service reps; saved 20% on costs savings by unifying teams in the US, UK, Germany, Japan, and Puerto Rico into a single repair process; facilitated record annual revenue growth to $12M; spearheaded release of 7 flagship products accounting for a significant percentage of the company’s $200M total annual revenues and boosted production 40% with no increase in labor hours. With a team-oriented leadership style, my focus is on training, mentoring, and supporting employees to grow both professionally and personally in an enjoyable work environment. In the end, their growth and success always ties back to supporting customer and company needs. I’m active on LinkedIn and would enjoy connecting with you. Please feel free to reach out if you’d like to learn more about how I elevate customer satisfaction, improve processes and cost controls, leverage IT to solve customer issues, and reduce employee attrition.