Jon Paul Rundquist

Background

About Jon Paul Rundquist

To find an exciting and challenging career where I can utilize my current skills in technology and expand my knowledge of new technologies. Particularly skilled in building strong relationships while designing and implementing effective solutions. TECHNICAL SKILLS Citrix Active Directory Dameware Microsoft Office Passport mainframe support McAfee drive and endpoint encryption McAfee virus scan software Windows XP/ 7 / 10 Printer troubleshooting and support for Ricoh mainframe printing, HP multifunction printers Apple iPhone/iPad Support/Android Support Remote computing VPN Support Mapping network drives I.P. Configuration PROFESSIONAL EXPERIENCE US Bank St. Paul MN IT Service Desk 04/2013-02/2017 • Providing support and technical assistance for all hardware and software issues. Laptop and desktop support. Utilization of active directory, intranet, bomgar, remotely troubleshooting. Assisting all lines of business. Escalation of tickets. Troubleshoot, diagnose and resolve problems. Documentation of problems, creating logs that can be referenced by other technicians for training purposes. Randstad Staffing Agency, Minneapolis, MN 07/2012- 05/2013 Wells Fargo Loan Doc Specialist • Responsible for performing a variety of loan documentation duties on complex loan variations to ensure company compliance with company policies and procedures. EDUCATION Minneapolis Business College Roseville, MN Certificate received 6/2004 Computer Application Specialist – Certification in Programming and Application Support