Jon Rice
Strategic Account Manager at Mpx
Based in Gorham, United States
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Seniority
Staff
Department
Sales & Business Development
Location
Gorham
Industry
Technology; Information and Media
Company size
172
Contact information
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j•••••••@mpxlinq.com
Phone
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Background
About Jon Rice
Customer Success & Relationship Management: Over a decade of experience working at IDEXX Laboratories building and managing strategic customer relationships, enhancing value creation, and driving business growth. Strategic & Financial Operations: Managed a $50MM annual vendor business, overseeing budgeting, forecasting, variance analysis, and risk assessment. Market Strategy & Business Development: Led go-to-market strategies, portfolio growth initiatives, and corporate consolidation efforts, optimizing pricing, contracts, and revenue targets. Project & Process Management: Executed customer implementations, streamlined logistics, and optimized business processes to enhance efficiency and performance. Data Analysis & Insights: Developed trend reports, analyzed key metrics, and provided strategic recommendations using tools like SAP, Salesforce, and Smartsheet. Technical & Customer Support: Delivered high-quality B2B and B2C service, acted as a liaison for customer advocacy, and led educational initiatives through webinars and training campaigns. Industry Recognition & Leadership: Awarded the prestigious IDEXX 2X Award for outstanding project execution, actively contributed to corporate well-being, DEI initiatives, and emergency response programs. Technical Proficiency: Skilled in Microsoft Office Suite, Salesforce, SAP, ESpatial Mapping, Infiginis/VCR, and Smartsheet.
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