Jonah Miller

Background

About Jonah Miller

Technically proficient HCI Consultant who has extensive network installation and maintenance experience. Adept at networking and workstation troubleshooting, staying up to date on hardware and software upgrades, and offering excellent support to computer users. A result oriented professional with an experience of over fourteen years installing, maintaining, and repairing computer systems, network equipment, and supporting infrastructure in a UNIX/Linux/Windows based environment. Proficient at managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence. An effective communicator with exceptional relationship management skills with the ability to relate to people at any level of business and management and significant experience working with other teams. Creating & implementing workflows to facilitate structured support in all areas and issues. Highly motivated to set and achieve goals. Well versed with implementing effective utilization of ITIL best practices for IT operations. Proven skill in resolving a variety of customer issues resulting in an exemplary level of customer satisfaction. Accomplished in identifying and solving technical issues. Self-motivated and confident in making decisions independently or as part of a team.