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Jonah Swartz

Customer Success Manager at Magnify Digital

Based in Vancouver, Canada

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Seniority

Staff

Department

Customer/Client Service

Location

Vancouver

Industry

Marketing Services

Company size

22

Contact information

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Email

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j•••••••@magnifydigital.com

Phone

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Background

About Jonah Swartz

Established Customer Success Manager and Team Leader with 7+ years of experience working in SaaS, Consumer Tech, and Experiential Marketing Industries for tech stalwarts Shopify and Beats by Dre (a division of Apple). • Skilled in Client Relations, Customer Retention, Team Management, Multi-channel technical support resolution, Internal Staff Development, Cross-functional Delivery, Large-scale Brand/Product Trainings, Corporate Events and Conferences. • Excels at building, developing, and leading teams in effective ways that yield high results. Previously responsible for performance management of 10-15 direct reports (i.e, ensuring that frontline staff are meeting company high standards, OKRs and exceeding KPIs). • Honours B.A. focused in Sociology from University of Guelph. Graduated with distinction.

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