Jonas Campos

Background

About Jonas Campos

As a Customer Education Specialist at Fracttal, my mission is simple: help customers learn how to use our industrial asset management software effectively. Whether through creating training modules, user guides, or managing the learning platform, my role is to ensure customers are well-prepared to leverage the full power of our software in their day-to-day operations. I partner closely with marketing, product, and support teams to make sure our educational content aligns with customer needs and business objectives. I also leverage data and customer feedback to continuously improve our content and onboarding processes. This experience has shaped the way I approach content creation today—always with an eye on user engagement, data-driven outcomes, and real-world application. What I Do Best: Educational content creation for SaaS and industrial software Cross-functional collaboration (Marketing, Product, Support) Customer success and onboarding program management Data analysis and content performance optimization Digital marketing strategy (organic and paid campaigns) Agile project management CRM platforms