Jonas Sieg

Background

About Jonas Sieg

Transformational Leader in Customer Experience & Supply Chain. With over 13 years of progressive leadership experience across global organizations, I specialize in driving operational excellence, business transformation, and customer-focused innovation. Currently holding the function of Director Customer Experience, Center of Excellence at Stryker, I lead a diverse team of professionals, overseeing strategic initiatives that enhance efficiency, implement lean methodologies, standardize processes as well as foster collaboration across global regions. Core Expertise: Leading large operational teams (50-200+ FTEs) across customer service, technical support services, supply chain, transportation, and warehousing. Establishing and scaling up operational teams. Driving business transformation through automation, digitization, and process harmonization and standardization. Implementing cost-saving measures, including headcount optimization and freight expense reduction. Implementing lean measures across operations. Global Impact: Implemented automation solutions for global operations, reducing manual efforts while at the same time improving customer satisfaction due to reduced error rate and smaller lead times. Spearheaded customer experience improvements at Mercedes-Benz and Stryker through global transformation initiatives. Initiated AI and RPA solutions to streamline workflows, enhance first-level resolution rates, and manage volume fluctuations. Built new support businesses, ensuring KPI compliance and SLA adherency. Educational Foundation: Holding a Master's and Bachelor's in European Studies from Maastricht University, I bring an interdisciplinary understanding of international business, politics, and law. Multilingual proficiency in German, English, Dutch and Spanish enhances my ability to navigate diverse markets and foster global collaborations.