Jonathan Bellingar

Background

About Jonathan Bellingar

After taking some time off from the work environment, I am looking to find a position where I can use my management skills I have gather over the past thirty plus years. My background is the credit card industry but I am more that willing to learn another industry. Very flexible when it comes to work schedule. I do have experience working with offshore partners and enjoy learning different customs/meeting people from around the world. Suggestions are welcomed. 30 plus years of both back office and call center experience with American Express. 3 year experience managing inbound fraud call center team while working at Barclaycard. Actively seeking a position in the Las Vegas, Nevada area in the capacity of Team Leader, Supervisor or member of a team/company where I can use my skills and learn new ones. Self motivated and highly organized leader who is passionate and thoroughly enjoys leading employees in the financial industry of Credit Card Operations, ensuring operational excellence, customer satisfaction, retention of employees, and financial P&L success. I have demonstrated accountability to exceed operational goals, resolve problems, make decisions, provide quality customer service, drive performance improvements, coach and mentor employees, achieve cost saving initiatives, meet quality and compliance standards, influence policy and procedure making, and participate in strategic and tactical planning implementation. I enjoy creating partnerships, mitigating risks, hiring and developing staff, creating high performing teams through reward and recognition. Many of my leadership skills have been developed at American Express through courses offered and real-time learning. Prior to leaving American Express, I trained associates in Makati Philippines to handle inbound Merchant Disputes received by American Express. Trained Click to Chat associates in India via teleconference in the same process. In addition I led number of lead customer service representatives in the training of associates in India when American Express began to offshore back office functions. Responsible for ensuring all travel arrangements were correct and was their go to person while we were onsite in New Delhi, India.