Jonathan Brunger

Background

About Jonathan Brunger

One of my primary roles as an Operations Director at Adventure Life was to oversee our customer service team. I was responsible for the operations coordinators who handle the post-sale client relationship and fulfillment. This included training and oversight of the team as well as my direct involvement with individual clients, groups, and associations when a situation escalated. I enjoy customer care and conflict resolution and was aptly given the nickname “snake charmer” for my skills and experience to turn the most negative experiences back into a positive and inspire repeat customers despite initial issues. It was important to train and enable my staff to successfully manage dissatisfied customers. Travel isn’t perfect, but a company’s response can win over clients for life. This resulted in our company receiving strong customer ratings, such as a 4.9 out of 5 on Feefo and strong Google reviews.Adventure Life sold travel, but we developed our own software. I was deeply involved in those development projects by assessing, testing, and reviewing the users’ interaction and experience. While I am not a programmer, I can communicate with a tech team in order to accomplish goals and efficiently troubleshoot.I know sales and what it takes to find success. Building confidence and relationships is vital when selling a service and experience that someone cannot touch, see, or smell possibly for months, even years, from the initial contact. Listening, cultivating a relationship, and providing options that exceed their expectations is necessary. I worked in direct sales for over three years and continued to hire and mentor the sales team through a changing landscape for an additional fourteen years, helping the company grow revenue from $3 million in 2003 to $35 million in 2019.