Jonathan Cecilio

Background

About Jonathan Cecilio

A self-starter and champion for managing agile cyber operations, building teams, and developing and employing pragmatic, secure knowledge management and training solutions that improve process workflows and create a competitive advantage, customer longevity and increased profits for an organization. Professional Experience- Implemented agile process improvements across a Regional Network Enterprise Center (RNEC) to enhance computer network operations and improve US Army client service metrics throughout Europe - Resourced the health, welfare, morale and training of soldiers, civilians and contractors for an executive-level IT organization spread throughout Southwest Asia - Worked directly with the deputy chief to effectively carry out the senior director’s vision - Managed an IT operating budget in excess of $50M and practiced good fiscal stewardship while reviewing and approving $2.1M in IT purchases and maintaining accountability and operational readiness for all inventory valued at $2M - Collected and analyzed information to forecast and track trends, understand clients, competitors, markets, systems and processes, and formulate future strategies for a world-class software product - Utilized ADDIE method and authoring tools to design and deliver live and web-based training and produce e-learning and marketing videos which increased client satisfaction, retention and enterprise sales volume - Authored a training certification program that reduced volume of support inquiries - Provided Tier 1 and 2 technical support for proprietary software inquiries via phone and email - On the grassroots team to implement Knowledge Management (KM) throughout the US Army - Navigated the complex Department of Defense Information Assurance Certification and Accreditation Process (DIACAP) to acquire a “Certificate of Networthiness” authorizing the installation of the company’s flagship product on DoD networks Specialties: Knowledge Management Champion Product Management E-learning & Instructional Systems Design Process Analysis and Improvement Systems Analysis Market Analysis Video Production Training User Interface Design Technical Writing ADDIE Framework Certifications: GIAC Certified Enterprise Defender (GCED), ISC2 CISSP, C|EH, CHFI, ITIL Foundations, Cloud Essentials, CompTIA A+ce, Network+ ce, Security+ce