Jonathan Cheung
Datacenter Operations(Dco) - Infrastructure Engineering Apac at Bytedance
Based in Singapore
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Seniority
Other
Department
Other
Location
Singapore
Industry
Software Development
Company size
46K
Contact information
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j•••••••@bytedance.com
Phone
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Background
About Jonathan Cheung
IT enthusiast with proven experience in datacenter technologies, IT infrastructure and project management while promoting innovation to optimize the company’s workflow. Spearheaded the CSAT Project in IBM Cloud to improve NPS in the APAC region, deep diving customer expectations and revolutionizing how customer tickets are managed, achieving a consistent 80% and above customer satisfaction score on a monthly basis.
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