Jonathan Dray

Background

About Jonathan Dray

As a dedicated Salesforce Administrator and SaaS Integration Specialist, I am passionate about leveraging technology to drive efficiency and enhance user experiences within organizations. With a strong foundation in business analysis, I excel at identifying key areas for improvement and delivering tailored solutions that align with strategic goals.My expertise in Salesforce administration encompasses a wide range of skills, including onboarding and training, automation via Flow, and the creation of insightful dashboards and reports. I have extensive experience working with standard and custom objects, Salesforce campaigns, and managing profiles and permission sets. My commitment to utilizing the Nonprofit Success Pack (NPSP) further underscores my dedication to supporting organizations in their mission-driven efforts.In addition to Salesforce, I have robust experience integrating various SaaS platforms, such as Blackthorn.io, Funraise.org, and Intercom. I specialize in sourcing, setup, integrations, and automations to streamline processes and enhance functionality. My role often includes providing second-line support for Microsoft O365 and digital products, as well as managing Google Analytics integrations to ensure data-driven decision-making.I take pride in my ability to collaborate with key stakeholders, gather insights, and deliver projects on time and within budget. My focus on the customer journey allows me to train team members on relevant technologies and processes, ensuring a smooth handover to support teams for the next phase of the project lifecycle.If you're looking for a proactive problem-solver with a passion for technology and a commitment to excellence, let's connect!