Jonathan Elliott
Content Specialist at Homebase
Based in Houston, United States
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Seniority
Staff
Department
Advertising & Marketing
Location
Houston
Industry
Software Development
Company size
1.8K
Contact information
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j•••••••@joinhomebase.com
Phone
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Background
About Jonathan Elliott
Support Content & Operations Specialist with firsthand a proven record of bridging technical support, customer service, and knowledge management to reduce average handle time, resolution time, tier 2 escalation rate, and increase customer satisfaction. Proven ability to resolve complex support issues, manage content ecosystems, and integrate tools like Zendesk, Jira Service Management, and Salesforce to optimize workflows. Skilled in creating clear technical documentation, support articles, and multimedia training content that enhances both internal efficiency and customer satisfaction.
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