Jonathan Elliott
Technical Analyst at Rogers Communications
Based in Nanaimo, Canada
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Seniority
Staff
Department
Information Technology
Location
Nanaimo
Industry
Telecommunications
Company size
28K
Contact information
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j•••••••@rogers.com
Phone
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Background
About Jonathan Elliott
October 2016 Hired by Shaw Communications diligently meeting and exceeding metrics in Technical phone support for all Shaw residential products, in 2018 I had the privilege of joining the Platinum Team providing additional support to agents/Field techs and additional administration work while still exceeding in my regular day to day. in January of 2019 I moved into the role of Technical support for our Business Solutions team where I continued to exceed expectations October 2019 started a position on the Technical Analyst Business team providing Real time support to agents, creating and facilitating training for new products and new hires, providing advanced technical support for escalated issues, analyzing productivity of front line staff, monitoring cue volume and adherence, identifying infrastructure short falls and organizing inter-departmental solutions
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