Jonathan Ferla

Background

About Jonathan Ferla

Multilingual Customer Success and Renewals Specialist with 4+ years of experience helping enterprise clients across Latin America and Europe maximize the value of their SaaS investments. Currently working as a Renewal Account Manager at Bentley Systems, managing portfolios worth over $2.5M annually and leading software contract renewals for Brazil, Portugal, and Spain, and consistently exceeding revenue targets. I bring a strong background in Customer Success from my time at SAP Concur, where I managed a portfolio of 200+ clients, supported over $1M in renewals, and partnered closely with sales and product teams to ensure customer satisfaction and retention. My journey began in technical consulting, but I quickly transitioned into customer-facing roles where I could combine my analytical skills with a deep commitment to business impact and client value. From conducting strategic business reviews and driving adoption to managing complex renewals and public-sector tenders, I thrive at the intersection of technology, people, and results. In 2024, I moved to Ireland to grow professionally and personally in an international environment, bringing with me a passion for cross-cultural collaboration, continuous learning, and helping organizations succeed. Specialties: Customer Success | Renewals Management | SaaS | Account Growth | Solution Adoption | Public Sector Contracts | Salesforce | SQL | SAP | B2B Relationship Management | LATAM & EU Markets