Jonathan Garces

Background

About Jonathan Garces

Customer-focused professional with a track record of retaining clients, resolving complex issues, and driving satisfaction in tech-driven environments. Adept at cross-functional collaboration, meticulous problem-solving, and delivering exceptional service. Fluent in translating technical concepts into user-friendly solutions. Deeply passionate about experience and growth with a niche in industrial/organizational psychology; 6+ years of combined internship, scholarly, and work experience. Some examples include: • Retained hundreds of clients through effective support and troubleshooting for dental, marketing, and auxiliary software with a 95% client satisfaction rate. Engaging with internal and external clients involving high-level correspondence with billing, enrollment, implementations, and developer departments. • Researched, wrote, and presented at national conferences, such as the Rocky Mtn Psychology, on the retaining of clients through cultural humility (the next step from cultural competency). • Several affiliations highlighting competencies and the ability to elevate productivity in working with diversity. These include interning for a performance-enhancing psychologist, ALPFA, CELP, Psi Chi, and graduating with a Global/Intercultural distinction. All of which heavily involve project organizing, networking, workshopping, training, administration, and mentoring other intercultural people while celebrating culture. I get excited about opportunities where I can leverage my skills in cross-departmental collaboration and drive impactful change within organizations. I love connecting with new people, shoot me a message!