Jonathan Garzon

Background

About Jonathan Garzon

Hi. I am a systems engineer and specialist in project management, implementer of IT solutions within organizations and platform administrator.My experience is related to IT security processes within companies, understanding the core of the business and providing the most optimal solution in order to provide a balance between security, costs and performance.Project leader in single point of contact implementations, information security, among others.Support from the technological part to each of the areas within the organizations.I find myself very positive for the work, responsible and analytical leader and colleague with determination and a good attitude for collaborated teamwork. Constantly improving skills and knowledge is a fundamental part of my life. I have participated in several stages of a Project, as the discovery, the planning, design, execution and go live. This experience has been acquired in private, public, industrial and service sectors. participating in projects where it is required to innovate, create and implement solutions that optimize the efficiency, quality and productivity of the client. Within my skills, I emphasize ease of communication with the client, excellent verbal and written communication skills, creativity, critical thinking, I am a person with ease and willingness to learn, responsible, with good interpersonal relationships, interest in professional updating and decision making capacity. • production environment to verify that everything is working properly on the competitions website • Execute the smoke test when the deployment to production is made. • Verify that after implementing the solution for the issues found, they were corrected and run a regression to verify that the other flows were not altered. • Support to the clients in the different software provide for the Company • Train the end user about the management of the acquired software • Support about servers, network and security devices • Guarantee the support operation through the management of the contracts acquired for help desk, support and other contracts related to ICT area. • Follow up on service level agreements to ensure fulfillment. • Manage and ensure compliance with the assigned projects of application development, infrastructure implementation and support service. • Align the teams of each project to achieve objectives in terms of time, activities and quality. • Perform requirements survey. • Manage the relationship with the client and suppliers. • Follow-up on the services of the team through management tool.