Jonathan Gerson

Background

About Jonathan Gerson

With over two decades of strategic business and IT leadership, Jonathan has demonstrated a steadfast dedication to enabling commercial success through innovative enterprise applications. Jonathan has built partnerships that transcend traditional IT roles, fostering an environment where technology is a critical enabler of business goals. Jonathan has become known as a fixer, someone that can see the broader vision while still being able to dive deep into the details to ensure successful delivery and value realization. Jonathan has experienced roles in multiple companies in the midst of transformation and has successfully spearheaded large-scale programs that revolutionized customer engagement and business processes. Experience: • Identifying and clarifying business problems, determining feasible and viable solutions • Creating program vision, setting strategy, launching and executing business value generating projects • Fixer, navigator of organizational chaos, connector of dots, simplifier • Business case creation through business partnership justifying business transformation • Defining Enterprise Architecture strategy and driving multi-year technology programs that align with business strategy and derive operational costs • Deep expertise in change management strategy and execution to support transformation efforts • Leading large scale transformational programs ($200MM+) • Operational value created from technology and process improvements • Successfully implemented a variety of SaaS and on-premise solutions - CRM, ERP, Business Intelligence, Enterprise data warehouse, Enterprise Integration platforms, web portals and custom development platforms • Creation of Office of CIO and Project Management Office (PMO) • Establishment of strong governance programs to support business and technologies goals Specialties: • Leveraging technology to solve complex business problems • Enterprise Program / Project Leadership • Stakeholder Collaboration • Digital Transformation • Strong Financial Management • Technology Strategy • Partner/Vendor Management • Building high performing global teams • Customer Relationship Management (CRM) programs across marketing, sales and service • Creating value through Agile Transformations • Date Warehousing, Business Intelligence • Artificial Intelligence (AI), Machine Learning (ML) • Merger & Acquisition Integration Technologies: • Salesforce.com • SAP • Adobe Experience Manager • Qualtrics • Saba • UIPath • OpenText • PowerBI • Vodori • Workfront • Xactly • Pardot • Azure DevOps • Aquant • PROS • Five9 • Litmos