Jonathan Guzman

Background

About Jonathan Guzman

I'm a proud nerd and tech enthusiast who's all about getting problems solved. I excel at distilling large complex issues into manageable simpler tasks. I am an empathetic listener and always go to bat for my clients and colleagues. My ability to collaborate cross-functionally and across various IT, Engineering, HR, ML/AI teams has been sharpened to Ginsu levels over many projects at my various companies. This collaboration has built trust among my peers—as much as I reach across the aisle for their help they can count on me to help them. Over the past 7+ years I have shipped products, created RACI charts, designed interfaces, devised documentation, managed automation workflows, implemented runbooks, constructed SBARs, managed projects, and all while delivering world-class service to end-users. I know I can bring my expertise, passion, wit, and out-of-the-box thinking to your team. I can't wait to talk about how we can work together in 2025 and beyond. SKILLS: IT Support, IT Engineering, Senior IT Support, Jira Service Management, Agile, Google Administration, Okta Administration, Duo Administration, Slack Administration, Workspace One administration, MDM administration, SaaS, Project Management, Problem Solving, Cross-team collaboration, Infrastructure as Code (IaC), Remote User Support, Troubleshooting, UX Design, Product Design, Visual Design, Interaction Design, Content Design, Branding, Typography, Information Hierarchy, Content Strategy, Wireframing, Prototyping, User Research, User Testing TOOLS: Okta, Duo Admin, Google Admin, Slack, Intune, Jamf, JIRA, Confluence, Atlassian, Oomnitza, Terminal, Linux, Windows, MacOS, Cisco ISE, Terraform, Figma, Adobe Suite, Framer, Principle, Lyssna, Maze, Github, HTML, CSS & Javascript