Jonathan Harvey

Background

About Jonathan Harvey

2012 - PRESENT: GLOBAL PRODUCT MANAGER AND SALES SUPPORT, SNAP-ON BUSINESS SOLUTIONS Product responsibility for Warranty Web Advisor, Configuration Studio Part Authoring, Service Authoring SLM and Translation Module (TSM/TSA) global web applications including sales support and add-on sales. • Lowered internal cost on warranty products to align with competition via standardizing • Team leader for RFQs on Heavy Equipment opportunities coordinating and driving internal resources • Scaled existing client(JCB) with new product SLM sales, over additional revenue • Product and strategy research including direct process work flow with field users and customers • Lead in securing and managing new global client for parts authoring, dealer web product • Collaborated with partners to integrate 3-D imaging into the Service and Parts Publishing products 2001 - 2011: SENIOR PROGRAM MANAGER, PROJECT MANAGER, SNAP-ON BUSINESS SOLUTIONS Performed Due Diligence on Internet Based Software Firm(s) and transitioned accounts, software applications and processes to Snap-on facilities with positive P/L results. Responsible for the Internet projects, technology and design, development resources, managing customers, managing less senior Program Managers and internal operations. Multi-tiered communication skills with accounts, development and operations. • Purchased and transitioned Internet business and generated profit in first year • Designed and implemented infrastructure and processes to support Internet business • Leveraged Operations experience with Development to improve delivery and product performance • Created design documentation with development and managed the team thru project completion • Responsible for product development, revenue and customer P&L recoveries from red to black • Secure additional farming revenue in access of 750k from existing contracts worth over Specialties: Process Management, involved in ISO and CMMI certifications, member of PMI and Toastmasters