Jonathan Horne

Background

About Jonathan Horne

Jonathan Horne 4 Clarkdale Road Kennebunk, Maine 04043 jonbhorne@yahoo.com OBJECTIVE: To secure a position with a well established organization with a stable environment that will lead to a lasting relationship in the field of telecommunications and electrical workers. SUMMERY OF QUALIFICATIONS: Over twenty years of working experience in the construction/ maintenance field, managerial and technical telecommunications. Skilled at ground maintenance,licensed in applying pesticides and fertilizer for specialized plants. Proficient in Basic Telephony, Complex Service Activation, Siebel, MetaSolv, VOLTDEL Intercept and licensed as Producer Resident in Life and Health in Maine and Massachusetts. CONSTRUCTION: Licensed as an Electrician’s Helper, capable of assisting a Master Electrician in all aspects of residential and commercial electric / power installation and maintenance, including Generac Generators. Operated residential paint jobs, from calculating the amount and types of paint/supplies needed to preparing surfaces for proper adhesion to clean up and customer satisfaction. Certified O.S.H.A and ME D.O.T. Knowledge of power tools and construction equipment. TECHNICAL TELECOMMUNICATIONS: Mastered MetaSolv software program as a translation administrator to provide telephone services to FairPoint Communications customers. Converted old Verizon voicemail accounts to the FairPoint voicemail system. Reconciled “trouble tickets” from customers by assessing, diagnosing, troubleshooting and re-programming with accurate information to correct the issue to deliver customer satisfaction. MANAGEMENT: Supervised and coached employees in there positions,in product knowledge and great customer service relations. Coordinate with other managers to implement merchandising enforced organazational policies and procedures for cusstomers and employees. Maintained profitibility by recignizing erchandising trends,utilizing report analysis, ensuring maximum stock percentage.