Jonathan Jackson

Background

About Jonathan Jackson

Information Technology and Data Analytics professional with significant experience and training in cybersecurity, IT technical support, system administration, information security, data privacy, data analysis and object-oriented programming. Highly adept at maintaining large and diverse portfolios of mission-critical enterprise applications in a multitude of industries, including human resources, financial, healthcare, energy, manufacturing, and defense sectors. Holds considerable skill and knowledge in the crucial ITIL processes of incident, problem, change and release management. Offers a strong research, problem-solving, and analytical mindset. Possesses excellent leadership, communication, and presentation skills. Bilingual: English and Mandarin Chinese; knowledge of Spanish. Technical Skills: • Enterprise Application Technical Support (Tier 2, Tier 3) • Incident, Change and Release Management (ITIL, ITSM, SDLC, Agile, Waterfall, ServiceNow) • Data Analysis (Qualitative, Quantitative, OSINT, PowerBI, SQL, Excel. SPSS, Stata) • Information Security (Risk Management, Infrastructure Compliance, Vulnerability Remediation) • Data Privacy (Identity and Access Management, HIPAA, GDPR) • Cyber Threat Analysis (SIEMs: Splunk, Carbon Black) • Network Administration (Web, Intranet, Extranet, VPN, Encryption and Domain Whitelisting) • Data Integration and File Transfer Administration (ETL, SSIS, MFT, SFTP, TIBCO/Cyberfusion) • Software Implementation (On-premise, Cloud, Hybrid, Third-party SaaS/RaaS/DaaS) • Software Development (Java, C#, SQL; IDEs: Eclipse, Visual Studio) • Web Development (HTML5, CSS3, JavaScript, jQuery, NodeJS, Git) • Database Software (Oracle, SQL Server, MySQL, and SQLite; IDEs: SSMS, SQL Developer) • Operating Systems (MS Windows Server 2012-16; Basic proficiency in Unix/Linux) • Microsoft Office 365 Suite (Word, Excel, PowerPoint, Outlook, and Access)