Jonathan Jacob

Background

About Jonathan Jacob

RANGE OF WORK EXPERIENCE Operational and Management • Sales & Marketing roles in Xerox, Jumbo Electronics,Toyota, Airtel, MetLife and Infosys. • Customer Service & BPO-Taj Group; FirstRing; Airtel • Team Management - Direct teams upto 35 members; Extended up to 65 Training and Development • Range of training - Sales, Customer Service, Behavioural, Cultural, Design Thinking, Sustainability, OD-Performance Management, Managerial and Leadership skills. • Mediums and technologies – E&V-learning, Blended Learning, Role plays, Gamification, On-the-job coaching, Developmental assignments, Shadowing, Unstructured facilitation • Concepts & theories used – TNA - ADDIE, Learning Credits, Peer & Adult learning, Partnered facilitation, Best Practitioner, Bloom’s Taxonomy, Kirkpatrick’s levels of evaluation; Kolb’s Learning Styles, Multiple Intelligence theory, Appreciative inquiry, DISC, Competency mapping, Innovation styles, Training Assessment and Transfer Climate, Leadership Styles International Exposure - USA, UK, Australia, China, Germany, France, Italy, SUMMARY OF ACHIEVEMENTS INFOSYS – 9+ Years - Multi-Faceted Certified Professional Behavioural Analyst- DISC Certified Innovation Styles Trainer Certified on Instructional Design Received Award for Excellence – Gold level – for Sales Induction Program MODI XEROX – 10 Years - Multi-Faceted 1989 - Best Salesman - Region West - 160% of Target; 1990 - Double promoted to District. Sales Manager. 1993 – Best Trainer on Train-The-Trainer program. 1997 – Qualified at 130% of target for incentive trip to Dubai. 4 Modi Xerox Grand Slams, Bangkok, Ooty, Amsterdam,Dubai FIRSTRING Promoted to H.O.D. after just 1 year as Manager – Customer Service Training. AIRTEL - Achieved 160% of Attrition Goal. Achieved 125% goal on Sales Productivity. CIAC-Certified Management Consultant – International certification for Call center Operationso