Jonathan Kersten

Background

About Jonathan Kersten

About Me I am passionate about transforming vision into reality through strategic action and operational excellence. In my current role at Dell Technologies, I oversee the operationalization of three key learning platforms that serve over global sales professionals. My responsibilities include defining strategy, implementing policies and processes, and ensuring seamless execution through collaboration with cross-functional teams and SaaS vendors. I lead a global virtual team that manages the day-to-day operations of Saba, Administrate, and EdCast. Together, we’ve driven a 20% increase in platform engagement and reduced troubleshooting time by 30% by implementing new processes that align with both immediate and long-term business objectives. Through optimizing these platforms, I enable our global sales teams to enhance performance, boost engagement, and improve knowledge retention—key drivers of our broader organizational strategy and success. As an L&D professional with 20+ years of experience, my expertise spans program and project management, launching and managing global software and SaaS applications, global competency frameworks, needs analysis, instructional design, training delivery, and learning management. I am deeply committed to leveraging technology to drive measurable impact and continuously improve processes to better meet the needs of our learners. My Approach to Strategy and Leadership I thrive in environments where curiosity fuels collaboration and drives innovation. My academic background and my career in Learning & Development have both shaped my passion for understanding what motivates people and how to inspire positive change. I believe in leading with honesty, fairness, and an openness to diverse perspectives. These values guide my strategic thinking and influence how I approach every challenge—whether optimizing a learning platform or building relationships with global teams and partners. Outside of work, I actively foster community engagement through volunteer work with my sons' soccer teams and involvement in local initiatives, which further fuels my belief in the importance of learning, growth, and collaboration in both personal and professional contexts.