Jonathan Ketcham

Background

About Jonathan Ketcham

I am a customer-centric leader with a passion for driving success through exceptional client relationships and innovative product development within the world of Cloud Communications. My strong business acumen and diverse skill set allow me to excel in fast-paced, competitive environments. To contact me directly: jonketcham9@gmail.com Key Qualifications:+Extensive experience in customer success management, product development, and project management within the SaaS and telecommunications/cloud communications sector +Creative problem solver with a proven track record in designing and refining processes, leading to increased customer satisfaction and streamlined operations +Solid background in conducting user research, change management, solutions engineering, and competitive analysis, resulting in improved product offerings and business strategies +Strong communication and presentation skills, enabling effective training and product demonstrations to diverse groups of users and stakeholders +In-depth knowledge of multiple software and analytical tools, including CRM, Agile methodologies, data analysis, user experience design, and UX research +Driven team leader with a history of motivating and inspiring colleagues through various leadership roles Specialties: Customer Success Management, Product Development, CRM, CCaaS, Process Improvement, B2B Workforce Optimization, Project Management, User Experience Design, UX Research, Sales Acumen, Agile, Telecommunications, Cloud Communications Education:+Clarkson University: Financial Information & Analysis (August 2012 - February 2016)+Google UX Design Professional Certificate (March - September 2022) Leadership:+Operations MVP at Hover Networks (2020)+Captain of College & High School Swim Teams - Record Holder - Coach +1st Place - 2013 North Country Regional Business Plan Competition +2013 Top Performer - Northwestern Mutual