Jonathan Larson
Desktop Support Specialist at Children's Hospital Los Angeles Chla
Based in Monrovia, United States
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Seniority
Staff
Department
Information Technology
Location
Monrovia
Industry
Hospitals and Health Care
Company size
6.9K
Contact information
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j•••••••@chla.org
Phone
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Background
About Jonathan Larson
SUMMARY Experienced professional able to increase customer satisfaction in a help desk environment, using problem solving, patience and understanding. Keeping a resolve rate average of 80%. Ability to work well with others, particularly effective in mentoring, motivating and training colleagues and able to adapt to changes in daily workloads. Specialties: active directory, broadband, customer relations, customer satisfaction, database administration, Office 365, help desk support, internet connectivity, macintosh, microsoft windows, basic networking, problem solving, technical support, telephone skills, troubleshooting, Service-Now
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