Jonathan Madriz
Paralegal at Ramos Law
Based in Masaya, Nicaragua
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Seniority
Staff
Department
Legal
Location
Masaya
Industry
Law Practice
Company size
172
Contact information
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j•••••••@ramoslaw.com
Phone
5 credits+505 ••• •••• ••••
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Background
About Jonathan Madriz
My name is Jonathan and I´m a technical support representative with over 3 years of experience in the BPO industry. I believe that customer service is one of the most important pillars of a company, and during the time I've been working as a customer service/technical support representative I have been able to deliver high customer satisfaction rates for the companies I work with. I focus on making the customer experience easy, providing all solutions and resources available, and educating the customers on self-help resources, This makes a great difference and helps customer retention. In conclusion, customer service is a crucial aspect of any company's success. By focusing on ease, solutions, and education, I have been able to deliver high satisfaction rates and help improve customer retention. Thank you for reading.
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