Jonathan Patayan

Background

About Jonathan Patayan

6 plus years’ experience managing server infrastructures and data-center operations across Windows platforms in support of a department with more than 300 employees • Responsibilities include Planning, Installation, Configuration, Troubleshooting and Optimization of the IT infrastructure for continuous availability and performance • Provide Windows administration, LAN/WAN/VPN administration, Application Support, User Support etc. • Manage Domain Name System (DNS), Active Directory (AD) and wireless access points • With a high level of customer service and technical support by phone, email or face to face Specialties: Active Directory – create user accounts, groups, reset passwords, and modify Group Policy Object (GPO), Basic network level: TCP/IP familiarization, wireless and LAN connectivity, LAN cable crimping, routers, firewalls and security, providing IT support to tickets received through Mojo Helpdesk (Help Desk Software and Ticket Tracking), remote access solution implementation in TeamViewer and TightVNC, MASERGY IP based phone Support, Sharing Configuration (Files, Folders and Printers), Shared Drive Maintenance and mapping network drive, setup and manage biometrics, Monitor Network ISP Bandwidth, Installation / Configuration Synology NAS Device, Manage Watch Guard Firewall