Jonathan Pressler
Problem Manager at Ara Diagnostic Imaging - Austin Radiological Association
Based in Silver Spring, United States
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Seniority
Manager
Department
General Business & Management
Location
Silver Spring
Industry
Medical Practices
Company size
382
Contact information
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j•••••••@ausrad.com
Phone
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Background
About Jonathan Pressler
As a Problem Manager at ARA Diagnostic Imaging, I ensure transparent and effective communication during major incidents and outages, targeting all team members and stakeholders. With the help of my team, I coordinate bridge calls and after-action reviews, and serve as the acting Manager-On-Duty when required. I have a strong acumen in networking, virtualization, and Windows servers, which enables me to deliver robust and scalable IT solutions. I have been working in Service Delivery at ARA/RP for over seven years, starting as an Analyst and progressing to an Engineer. I have refined my skills in technical support, CRM, Active Directory, and Office 365, providing outstanding support to both internal and external clients. I have also mastered ServiceNow, allowing for efficient issue tracking and escalation management. I attended Austin Community College, where I developed my passion for technology and problem-solving. My goal is to leverage my expertise and experience to contribute to the success and growth of both ARA as a practice and RP as a company.
Decision-makers
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