Jonathan Ramos
Euc Administrator at Consilio Llc
Based in New Alexandria, United States
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Seniority
Staff
Department
Information Technology
Location
New Alexandria
Industry
Law Practice
Company size
3.6K
Contact information
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j•••••••@consilio.com
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Background
About Jonathan Ramos
With over 7 years’ experience in Customer Service, Application Support and Development, 6 years in Service Desk, and over 3 years’ experience in Windows/OS Migrations. Presents a solid foundation of Incident Management & Troubleshooting. Contains versatile experience, while displaying strong oral and written communication skills. Consulting with customers of all types (C-Level & VIP) ensuring White Glove service throughout. Robust experience in multiple ticketing systems who monitors incident trends with a tedious drive to resolve the issue or escalate with an awareness of Service Level Agreements. Comfortable with an Agile approach and can adapt to various processes in all environments. Passionate about company culture, trust, & feedback as it drives me further to excel at a higher level. Goal set for myself would to become a DevOps Engineer or Cloud Security Administrator.
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