Jonathan Ridgley
Member Enrollment Coordinator at Prudentrx
Based in Tampa, United States
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Seniority
Staff
Department
Operations
Location
Tampa
Industry
Research Services
Company size
102
Contact information
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j•••••••@prudentrx.com
Phone
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Background
About Jonathan Ridgley
Not looking for full commission based jobs. With over four years of experience in customer service roles, the person is an expert in handling various types of calls, from card activation to complaint resolution. I have acquired multiple certifications from LinkedIn that demonstrate their skills in call control, problem solving, and dealing with abusive customers. As a Customer Service Team Lead at Teleperformance, I handled escalated complaints from customers, reported to the supervisor on training and process improvements, and supported their team members with email tasks. They also worked as a Call Center Representative at fis global and a Care Manager at Access2care, where they provided general customer service for credit and debit cards, and booked rides for patients to medical appointments. I am people-oriented, team-oriented, and passionate about delivering top-rated performance and customer satisfaction.
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