Jonathan Sherman

Background

About Jonathan Sherman

With 20+ years in IT, I've built a career around making technology work for people. As a Senior Workstation Analyst and certified HDI Support Center Analyst, I specialize in desktop engineering, endpoint management, and enterprise-level end-user support. Here's what makes me different: I actually enjoy talking to people. No jargon, no impatience, no awkward tech-guy energy. Whether I'm troubleshooting a critical issue or helping someone who's never heard of VPN, I meet people where they are and make them feel like they're in good hands. That blend of real people skills and deep technical knowledge is something most IT pros don't offer — and most organizations desperately need. My technical toolkit spans Active Directory, Azure/Intune, SCCM, endpoint security, VMware, Citrix, VPN, and Microsoft 365. I'm also experienced in photo and video editing and restoration using DaVinci Resolve, Adobe Creative Suite, Topaz Labs, Canva, and Affinity — covering everything from modern content to legacy media recovery. I work hands-on with AI platforms daily — Claude, ChatGPT, Copilot, Gemma 4, Ollama, and Open WebUI — building practical automation workflows using Make (Integromat) and prompt engineering. I also build clean, functional websites using AI-assisted development, with portfolio examples available on request. Core Skills: Intune · Entra · Active Directory · SCCM · Azure · VMware · BitLocker · Citrix · VPN · Microsoft 365 · DaVinci Resolve · Adobe Creative Suite · Topaz Labs · Canva · Affinity · ChatGPT · Claude · Copilot · Ollama · Open WebUI · Make (Integromat) · Prompt Engineering · AI Workflow Automation · Web Development Open to part-time remote evening roles in IT support, helpdesk, media production, AI workflows, or web development. Let's connect — I bring the technical depth and the people skills to back it up.