Jonathan Stewart

Background

About Jonathan Stewart

Over the past 15+ years, I have acquired extensive technical expertise in networking, cybersecurity, and automation technologies. I have a proven track record of success as a client service advocate who drives continuous improvement across IT teams, systems, and processes to ensure on-time solutions delivery, minimization of downtime, and client retention rates of 90%+. Evocative Career: Managed a $1.3M budget and 1K+ active assets while building the IT department for a local government agency by developing a summarized report that compared budgeted amounts to actual expenses. Oversaw 32+ mobile data terminal network deployments that enabled Patrol Officers to effectively communicate with dispatch as well as the Virginia Criminal Information Network (VCIN). Monitored 100+ servers that provided a database connection to the IT system in addition to introducing a robust ticket system and formal help desk that successfully decreased time to resolution to less than one hour. Drove cost savings for 200+ individual clients at Computer Umbrella through effective management of $800M worth of budgets and advising customers on future technology-related expenditure commitments. Built Computer Umbrella from the ground up and successfully transitioned the company to an IT managed services provider in addition to delivering significant improvements in uptime. I am available via LinkedIn messaging and would be obliged to discuss matters of mutual interest in the spheres of IT operations management and systems engineering.