Jonathan Winfield

Background

About Jonathan Winfield

With over 11 years of experience in the tech support industry, my core competencies lie in providing critical operational support and managing complex incident reviews at ShotSpotter. Committed to aiding law enforcement with precise data and forensic evidence, I am driven by the mission to enhance community safety. My expertise in gunfire detection systems is a testament to my dedication to the field, and I thrive on bringing a diverse perspective to ShotSpotter, fostering a culture of excellence and innovation.In my current role, I have honed skills in 24x7 technical support, system monitoring, and KPI reporting for multiple law enforcement agencies nationwide. My responsibilities extend to creating RCA reports and maintaining detailed system performance logs, ensuring that stakeholders stay informed and systems run effectively. The combination of my communication prowess, along with my proficiency in Microsoft Office and Excel, has been pivotal in my success at managing critical situations and supporting customers efficiently.