Jonathan Yancy
Customer Care Specialis at Experian Remote at Experian
Based in Dallas-Fort Worth, United States
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Seniority
Staff
Department
Customer/Client Service
Location
Dallas-Fort Worth
Industry
Information Services
Company size
25K
Contact information
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j•••••••@experian.com
Phone
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Background
About Jonathan Yancy
I am a customer care specialist at Experian with over eight years of experience in customer service, dispute resolution, and sales. I specialize in Salesforce software, a widely adopted platform in the industry, to streamline customer interactions and enhance service efficiency. As a Tier 2 Dispute Resolution Specialist and Fraud Dispute Analyst, I resolve complex credit and fraud issues, ensuring consumer satisfaction and data integrity. Additionally, I provide comprehensive training and education to consumers on effective dispute management, especially in rent report disputes, a niche area of expertise that I have developed over nearly three years at Experian. I am passionate about helping consumers understand and improve their credit scores and ensuring compliance with credit regulations. Previously, I excelled as a customer experience specialist at Delta Airlines and an account executive at Canon Solutions America, where I demonstrated exceptional sales performance, relationship building, and problem-solving skills.
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