Jonathas Cozzi

Background

About Jonathas Cozzi

With over ten years propelling customer service excellence at Getty Images, my expertise lies at the intersection of project management and innovative customer relationship strategies. Currently, as Senior Manager, I'm dedicated to enhancing service delivery, aligning with Getty Images' mission to empower creative storytelling. My approach weaves diverse perspectives with a steadfast commitment to elevating customer experiences and achieving organizational goals. In my role, I've spearheaded initiatives to improve our customer service and service operations, leading a team to manage high volumes of inquiries and support sales with administrative tasks. My focus on coaching, KPI tracking, and proactive recruitment has fostered a high-performing team culture. I actively employ my skills in managing projects and leveraging CRM tools to drive efficiency and customer satisfaction.