Jonathon Taylor

Background

About Jonathon Taylor

A strategic thinking, customer oriented professional, currently developing partnerships that add easy-to-illustrate value. Seeks to understand the entire journey with a ‘customer first’ mindset to design and develop experiences that delight, promote loyalty, generate revenue and increase C-SAT. Having worked in mobile technology for over 20 years at Twitter, Motorola, Google, Lenovo and Facebook, I have a very strong background in delivering customer success, support and value-added services. Responsible for developing customer experience strategies and additional lines of business across Europe, India, Brazil, and the United States of America. Accomplished in creating successful working relationships, influencing and directing cross-functional teams to generate significant improvements, even in ambiguous circumstances. Consultative in style, provides executive-level recommendations and reporting skills with a strong EQ. My mission is to help innovate, deliver superior customer experiences using the latest technologies and expert staff, truly understanding our customers and how we can better serve them At Concentrix, I am responsible for solving clients' challenges to help them meet their desired business outcomes and objectives. I achieve this by identifying pain points and areas where we can provide best in class support and technologies to help them win.