Joni Rodriguez

Principal Escalations Engineer & Technical Support Manager - Nam (Interim) at Hid

Based in United States

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Seniority

Other

Department

Other

Location

United States

Industry

Security and Investigations

Company size

4.1K

Contact information

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Email

1 credit

j•••••••@hidglobal.com

Phone

5 credits

+1 ••• •••• ••••

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Background

About Joni Rodriguez

I was born to facilitate communication. Whether it's onboarding tools and applications to streamline enterprise operations, engineering processes that close the gap between idea and execution, or designing and implementing a top-to-bottom technology infrastructure for clients from SOHO to Enterprise (and the development and delivery of the training to go with it), I endeavor to make the medium transparent.ENTERPRISE SOFTWARE SUSTAINING / INTEGRATION ENGINEERING:DEVELOPMENT, PRODUCT LIFECYCLE MANAGEMENT, SCRUM / ART / PRODUCT OWNERSHIP- Employing Scale Agile processes and methods to develop user stories and refine product features for enterprise Identity Assurance software used by Fortune 100 corporations and world governments- Integrating existing software products (ActivID CMS), scoping and updating third party components (OpenSSL, OpenLDAP, OpenSASL) and tracking vulnerabilities- Developing unit tests / quality checks (TestRail), implementation guides / user documentation (BlueGriffon, MadCap), and product training for escalation technical support teams- Code refactoring, bug fixes, module / dependency management (Mercurial / TortoiseHg), RESTful API (Postman) and SDK development (Android Studio, Apple XCode), general development tasks (Java: Eclipse / Spring tools, C#/C++: Microsoft Visual Studio, VBScript/JScript, Objective C)- Software Lifecyle management / Sustaining Engineering (Bitbucket, Software Jira / DET Helpdesk), software packaging and release (ActivBuilder, CVE / vulnerability tracking, code-signing)ENTERPRISE HARDWARE / SOFTWARE DEPLOYMENT / ADMINISTRATION / VIRTUALIZATION / SUPPORTExtensive knowledge / experience configuring, deploying / administering Windows Server (2012 R2, 2016, 2019), Linux (Oracle, RHEL); LDAP / AD / ADFS; Web - Apache Tomcat, IIS; Virtualization: HyperV, VMWare ESXi, currently training on Docker / Orchestrator, Kubernetes, CI/CD practicesNETWORK ADMINISTRATION & SYSTEMS INFRASTRUCTUREDESKTOP HW / SW SUPPORT / SYSADMIN / TEAM MANAGEMENTSpecialties: Software Lifecycle and Team Management, Instructional Design/Learning Object/LMS creation and Technical Writing, Project Management, Product Ownership / Management / Development

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