Jonny Wright

Background

About Jonny Wright

National Contact Centre Awards - ‘Digital Team of the Year’ Gold Award Winner 2022 European Contact Centre Awards - ‘Best Customer Experience Redesign’ Silver Award Winner 2022 National Contact Centre Awards - ‘Team Leader of the Year’ Silver Award Winner 2020 National Contact Centre Awards - ‘Digital Team of the Year’ Silver Award Winner 2021 National Contact Centre Awards - ‘Digital Team of the Year’ Finalist 2020 UK Fintech Awards - ‘Digital Team of the Year’ Finalist 2020 Institute of Customer Service - ‘Best Customer Satisfaction’ Finalist 2020 North East Employee of the Year Awards - ‘Rising Star’ Finalist 2018 All views are my own. I am a self-starting, award-winning leader with a decorated track-record of delivering exceptional results in digital support. I lead by example and bring out the best in my colleagues, whilst on a personal level I am approachable, relatable and trustworthy. I have inspired, influenced and demonstrated leadership across regions - fueled by passion, enthusiasm and creativity. Through my hard work, dedication and 'whatever it takes' attitude, I have been extremely successful in each challenge I have undertaken and achieved the highest standards throughout. I am engaged and energized by finding new and creative ways of working with a passion for developing myself and others. My leadership background has developed through supporting people and has more recently progressed into designing & improving processes and strategic mindedness. I am adaptable to different personalities and behaviours, celebrating successes where due, whilst ensuring accountability and managing performance. I give each new challenge my all and strive to be the best at what I do. Skills and Achievements • Experienced, award-winning leader (National Contact Centre Awards Omni-Channel Leader of the Year 2020) who inspires and drives the performance of colleagues, to ensure targets and measures are achieved and surpassed • Creative approach to identifying opportunities and methods for improvement and delivery of exceptional customer experience • Proven stakeholder management skills across regions, developing new ways of working and supporting continuous improvement • Strong analytical & problem-solving skills – PWC Perform accredited in problem solving • Passionate & effective communication, training & presentation skills - 121 to large audiences, verbal and written • Leading & inspiring improved group performance whilst able to delegate responsibilities effectively • Innovative approach to engagement and development of colleagues