Jonpaul Gillespie
Head of Operations at Budget Energy Ni
Based in Londonderry, United Kingdom
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Seniority
Director
Department
Operations
Location
Londonderry
Industry
Oil and Gas
Company size
60
Contact information
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j•••••••@budgetenergy.co.uk
Phone
5 credits+44 ••• •••• ••••
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Background
About Jonpaul Gillespie
Senior operational leader with 25+ years’ experience transforming Contact Centres, complaint operations, and Revenue Assurance functions across the UK, Europe, and Asia. Proven track record delivering regulatory compliance, stabilising underperforming operations, and driving measurable improvements in customer experience, NPS, quality, and revenue. Recognised for leading high-performing teams, embedding Lean methodologies, and delivering complex change programmes that reduce complaints, improve SLA performance, and optimise end-to-end processes. SKILLS• Change Management• Business Implementation • Jeopardy Management• Workflow Management • Business Improvement (Continuous Improvement specialist)• Project Management• People Management
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